In the field below, enter the message you want to appear in Slack.In the “Choose an Option…” field select one an existing Slack channel or a specific person from whom you want to receive the notification.(If not set up already) connect your Slack account to Landbot.Break the green arrow connecting your “Contact Support” and “Human Takeover”.‍You can use it for anything… notifying your sales team about every new lead, a new purchase, new subscription, or notifying agents about new live support tickets.In our example, after the user indicates the need for live agent support, you can easily send a notification to the respective Slack channel: Luckily, Landbot can send notifications via the world's most popular business communication app - Slack. I have a little bonus up my sleeve!If you don’t have agents sitting on the Landbot platform all-day long you might want to notify your agents when someone wants to talk to them. Without completing these two steps launching your chatbot won’t be possible whether you are doing it solo or using a chatbot solution like Landbot.HOWEVER!There’s a way you can build and test a WhatsApp bot BEFORE that process is complete!Just continue reading if you are interested in how it works… Get your WhatsApp message templates (pro-active branded notifications) approved.Ensure you match the criteria and apply for WhatsApp Business API.Before you can grace your audiences with an official WhatsApp chatbot, you need to: In this sense, even the vaguest of WhatsApp Business articles are right. Hence, Whatsapp Business API, still not open to the public, requires businesses to pass through an application process that currently prioritizes medium and large and enterprise businesses in specific industries. The whole service is still in the BETA stage. ‍Promising WhatsApp statistics were hard to ignore once the messaging app opened for business.However, the API key is not up for grabs just for anyone. ‍ In 2020, the stats are ever more convincing showing WhatsApp's MAU reaching an incredible 2 billion.

Though not everyone was instantly eager on the idea, seeing the 1.6 billion WhatsApp monthly users in 2019 did the trick. Since the launch of WhatsApp Business API back in August 2018, a wave of excitement swooped over the marketing world.

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